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Patient feedback leads to washroom enhancements for people who use ostomy bags

Patient feedback leads to washroom enhancements for people who use ostomy bags – Nouvelle mise à jour 2023

Nous sommes un petit groupe de professionnels dentaires passionnés qui écrivons des articles pour le public depuis plus de 10 ans. Notre mission est de fournir des informations précises et à jour sur la santé bucco-dentaire afin que les gens puissent prendre des décisions éclairées concernant leurs soins dentaires.
Nous savons qu’une excellente santé bucco-dentaire est essentielle pour la santé et le bien-être en général, et nous nous engageons à aider nos lecteurs à atteindre et à maintenir des dents et des gencives saines.

Thursday, September 15, 2022 – 11:33AM

By: Margaret Angus and Colin Talwar

Tim Carmichael, pictured here at Musquodoboit Valley Memorial Hospital, is one of several maintenance workers across the province to have made enhancements to washrooms

Tim Carmichael, pictured here at Musquodoboit Valley Memorial Hospital, is one of several maintenance workers across the province to have made enhancements to washrooms

It’s often the little things that make a big difference. That was certainly true when a patient undergoing cancer treatment provided feedback about Nova Scotia Health washrooms to the Cancer Care Quality Council. Cancer Care leadership passed the feedback along to the Maintenance and Operations team. As someone who used an ostomy bag, the patient was frustrated by the absence of simple items that would help make the experience of changing her ostomy bag easier. Her comment? “I just need a shelf and some extra hooks.”

John Hann, director of Maintenance and Operations in Western Zone, called the patient to listen and learn, and he and the team took this feedback to heart. “You don’t want to feel dependent when you’re out in public. It can be embarrassing to have to go to somebody and ask them to help change your ostomy bag. Nobody should have to ask for that,” said Hann.

The team sought guidance from Infection Control to ensure their additions met infection prevention and control standards, and installed shelves and extra hooks in 240 washrooms across Nova Scotia Health. They also added signage to washroom doors to indicate the presence of these enhancements for those who use ostomy bags. They plan to expand these improvements to more washrooms in the coming months.

It meant a lot to the team to be able to act on this patient’s feedback.

“The patient wanted to be involved and wanted to be informed. It was unfortunate that she passed before we got to implement it across the province, but she was excited to see this happening. It meant a lot to her,” said Hann.

Looking to future washroom enhancements at Nova Scotia Health, Hann says the focus will be on ensuring “gender-neutral signage and accessibility the whole way around.”

“For my team and I, we repair and fix things. We know it all contributes. But very seldom do we get to interact with some of the patients. It really was a positive experience; I can’t say that enough. How something so simple can make a big impact to somebody in a public setting.”

Do you have feedback that could help improve care or service at Nova Scotia Health? Contact Patient Relations to share your feedback by phone (toll-free) or email.

 

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Nous sommes un petit groupe de passionnés qui écrivons des articles dentaires depuis quelques années. Nous croyons qu’une bonne santé bucco-dentaire est la clé d’une vie heureuse et saine. Notre objectif est de fournir des informations précises et à jour sur tous les aspects de la dentisterie afin que nos lecteurs puissent prendre des décisions éclairées concernant leur santé bucco-dentaire.
Nous savons que le choix d’un dentiste ou d’un traitement dentaire peut être écrasant, mais nous espérons que nos articles contribueront à rendre le processus un peu plus facile.
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